IMPORTANT: Please check the email we sent to your company then follow the steps outlined in the email. We sent it to the contact email address stored in the Merchant Service Center under Account then Account Profile.
Common questions asked about funds being placed on hold.
Why are the funds being placed on hold? There was something unexpected in the transactions included in your deposit.
What do I need to do? The email we sent includes detailed instructions. Usually we request some information to help speed our review. For issues regarding individual transactions, we may ask for a detailed invoice with the cardholder's (customer's) billing address and telephone number. To resolve the issue as fast as possible, please submit any requested documents as soon as you can.
When will Intuit release these funds? We won’t deposit any money from the specified transactions until we complete our review, so please respond as fast as you can. Once we get all the requested information, the review can be completed within 2 business days.
Where does it state that funds can be delayed? Please refer to your merchant service agreement at http://intuitpayments.com/legal and review sections 1.07 and 1.08. We know delays are painful, but we're obligated to protect the interests of all parties involved in payment processing.