Learn what Error -6189, 816 is and what to do if you see it in QuickBooks Desktop.
If you see the message “An error occurs when QuickBooks tried to access the company file (-6189, -816),” don’t worry. There’s an issue with your multi-user network, not your accounting data.
Here’s how to get your QuickBooks Desktop multi-user network up and running again.
Run the QBRefresher tool on the computer you’re having trouble with. The QBRefresher tool will close background processes that might be causing the error. It will also do a mini refresh of your program files.
If you still see Error -6189, 816, move on to Step 2.
Sometimes your whole system needs a full reset. Follow these steps in order.
|Important: Where is your company file hosted?
If you use one of our affiliated Intuit Hosting Providers or another cloud service to host your company files, contact them for help restarting the service.
If QuickBooks opens, you’re good to go. If you still see Error -6189, 816, move on to Step 3.
If you’re hosting your own network, QuickBooks Database Server Manager will help keep your multi-user network stable.
|Note: If QuickBooks Database Server Manager is installed on one of your workstations, make sure the workstation isn’t set to host your multi-user network.|
If you still see the Error -6189, 816 and your company file (.QBW) is currently stored on a removable drive or online, follow the steps for Solution 2 of move your company files to move your files to your local hard drive.
|Important best practices:
Store QuickBooks files, including your company file, on your server computer’s hard drive. Online file hosting services like Dropbox, Google Drive, and Box.net are convenient, but they can cause issues.
Don’t store files on removable or external drives. External hard drives, USB flash drives, and Network Attached Storage [NAS] devices aren’t designed to run QuickBooks or multi-user networks.
Don’t encrypt your QuickBooks files or the hard drive storing them. This can block your multi-user network connection.