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Intuit

Intuit Data Protect Backup Failed: One of the configuration files is damaged or corrupted

Refer to the steps in this article if  you receive an Intuit Data Protect Backup Failed email with the message

One of the configuration files is damaged or corrupted

This error message means that the data transfer between your PC and our Servers is no longer working properly.

The first solution may solve your problem, or you may need to try both. For best results, perform the solutions in the order shown.

Solution 1: Delete the @DB files in the work folder

Note: @DB files are IDP configuration files. We recommend deleting the @DB files to reset the configuration. Deleting these will not cause any damage to your QuickBooks files and application.
  1. Locate the .@db files:
    1. Open Computer and go to the following location: C:\Users\AppData\Local\Intuit\Intuit Data Protect
  2. Open the Work folder.
  3. Llocate all the @DB files and delete them.
  4. Run another backup.

Solution 2: Purge your data

If you have already deleted the .@db files and you still encounter the error, your data has to be purged from the back end by the Intuit Data Protect engineers.
We recommend that you Restore any data you have online if you no longer have access to the data locally prior to performing purge.
  1. Restore your data.
    1. Open Intuit Data Protect and click Restore from Backup.
    2. Select the date and time of the backup you want to restore, then select the file(s) and click Continue.
    3. Select New Location and choose the location for the restored file and click Restore.
      Note: We recommend selecting New Location because selecting the Original location will overwrite the existing file.
  2. After you restore your data, please call 800-450-8475 so we can have our engineers begin the purge process.