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Intuit

Intuit QuickBooks Desktop & Point-of-Sale software support policies

At Intuit, we support you and your small business needs. Here is how we can help you:

Contact our Intuit Support Professionals (days and hours of support)

Support Schedule
Technical Support
  • Pro/Premier Customers: 24/7
  • Enterprise Customers: Mon-Fri, 4 am to 7 pm, PT
Pro/Premier Installation and Business Applications (How do I? questions) 7 days a week, 5 am to 9pm, PT
Enterprise Business Applications (How do I? questions) Mon-Fri, 4 am to 7 pm, PT
Customer Service (Billing, Charge and Order Inquiries, Refunds, Product Registration, and general Customer Service) Mon-Fri, 6 am to 6 pm, PT
Point of Sale Technical Support (800-348-0254)
  • Mon-Fri, 6 am to 6 pm, PT
  • Sat-Sun, 6 am to 3 pm, PT

Learn more about our support phone numbers. Be aware that calling after the posted hours will direct you to the Pro/Premier Technical Support Team.

Issues that warrant free support for 12 months after product registration

Support for these issues is free for 12 months after product registration (for currently supported products only per our Service Discontinuation Policy).
Note: All issues not listed in this section require a support plan for live assistance.

Technical support guidance on:

  • Downloading QuickBooks Desktop or installing from the CD.
  • Questions about installing or reinstalling QuickBooks Desktop on one or more computers that meet published system requirements for your product, or moving your product to a new computer that meets those requirements.
  • Upgrading to the current version or latest release of your QuickBooks software.
  • Integrating QuickBooks Desktop Point of Sale with QuickBooks Financial Software for the first time.
  • Setting up Multi-Store Exchange in QuickBooks Desktop Point of Sale Pro Multi-Store.
  • Creating a new company file or converting a company file from another version of QuickBooks Desktop, Point of Sale, or other Intuit products.
  • Questions around initial setup of multi-users as well as multi-user networks such as installation, Windows firewall setup, and folder permission configuration.

Issues that are free of charge regardless of product

These issues do not have any associated fees or charges regardless of product.

  • Problems registering your product.
  • Issues involving Admin password (lost, change, or removal)
    Note: Some issues may require escalations or internal repairs by Intuit. In these cases, the file will have to be in or returned in a supported product version. There is no charge for the password issue, but a software purchase may be necessary.
  • Upgrading to the current version or latest release of your product.

Issues that do not have any associated fees or charges regardless of product for currently supported products only per our Service Discontinuation Policy

These issues are supported free of charge on currently supported products only per our Service Discontinuation Policy.

  • Error messages or documented solutions that tell you to contact Technical Support.
  • All error messages that contain a 6XXX code.
  • Limited third-party assistance is provided for components necessary to install or run QuickBooks as listed in the system requirements.
    Note: Some issues may require technical troubleshooting from an outside (non-Intuit) Windows expert or IT professional. These issues are not supported regardless of product.

Support Options/Support Plans

For any other issue, we offer personalized assistance from an Intuit Support Professional with the purchase of a support plan or the one-time support option.
Important: Active Point of Sale subscriptions have unlimited support. This covers supported versions of both Point of Sale and QuickBooks Pro/Premier.

Support Plans
Description
QuickBooks Premier Plus and Pro Plus Subscribers QuickBooks Premier Plus and Pro Plus Subscribers are entitled to unlimited, 24/7 support on any topic with an active and current subscription. Plus subscribers receive mobile access to data, online backup of QuickBooks files, and automatic upgrades. Check our website for more details.
QuickBooks Pro/Premier and QuickBooks for Mac

Unlimited support is available for any issue with an active support plan. Learn more about our Care Plans for QuickBooks Pro and Premier.

Alternatively, a single-incident support call may serve your needs. A one-time fee of $59.95 will be charged for a single-support call.*

QuickBooks Desktop Point of Sale
  • Monthly = $79.00/month
  • Annual = $589.00/year

All QuickBooks Point of Sale subscribers are entitled to unlimited support on any topic with an active and current subscription. See hours of operation above.

Alternately, a single-incident Point of Sale support call may serve your needs. A one-time fee of $59.00 will be charged for a single-support call.*

QuickBooks Desktop Enterprise Customers Unlimited support is available for any issue with an active Enterprise subscription. Learn more about pricing for Enterprise subscriptions.

*One-time support provided on a per issue basis supports with you the same issue up to 10 days after your call.