At Intuit, we support you and your small business needs. Here is how we can help you:
|Pro/Premier Installation and Business Applications (How do I? questions)||7 days a week, 5 am to 9pm, PT|
|Enterprise Business Applications (How do I? questions)||Mon-Fri, 4 am to 7 pm, PT|
|Customer Service (Billing, Charge and Order Inquiries, Refunds, Product Registration, and general Customer Service)||Mon-Fri, 6 am to 6 pm, PT|
|Point of Sale Technical Support (800-348-0254)||
Learn more about our support phone numbers. Be aware that calling after the posted hours will direct you to the Pro/Premier Technical Support Team.
Support for these issues is free for 12 months after product registration (for currently supported products only per our Service Discontinuation Policy).
Note: All issues not listed in this section require a support plan for live assistance.
Technical support guidance on:
These issues do not have any associated fees or charges regardless of product.
These issues are supported free of charge on currently supported products only per our Service Discontinuation Policy.
For any other issue, we offer personalized assistance from an Intuit Support Professional with the purchase of a support plan or the one-time support option.
Important: Active Point of Sale subscriptions have unlimited support. This covers supported versions of both Point of Sale and QuickBooks Pro/Premier.
|QuickBooks Premier Plus and Pro Plus Subscribers||QuickBooks Premier Plus and Pro Plus Subscribers are entitled to unlimited, 24/7 support on any topic with an active and current subscription. Plus subscribers receive mobile access to data, online backup of QuickBooks files, and automatic upgrades. Check our website for more details.|
|QuickBooks Pro/Premier and QuickBooks for Mac||
Unlimited support is available for any issue with an active support plan. Learn more about our Care Plans for QuickBooks Pro and Premier.
Alternatively, a single-incident support call may serve your needs. A one-time fee of $59.95 will be charged for a single-support call.*
|QuickBooks Desktop Point of Sale||
All QuickBooks Point of Sale subscribers are entitled to unlimited support on any topic with an active and current subscription. See hours of operation above.
Alternately, a single-incident Point of Sale support call may serve your needs. A one-time fee of $59.00 will be charged for a single-support call.*
|QuickBooks Desktop Enterprise Customers||Unlimited support is available for any issue with an active Enterprise subscription. Learn more about pricing for Enterprise subscriptions.|
*One-time support provided on a per issue basis supports with you the same issue up to 10 days after your call.