When importing a Web Connect file (.qbo) downloaded from a financial institution's web site, you receive the following message:
You may receive this message for a number of reasons:
Make sure the date range for the imported web connect file is correct and does not overlap. For example, if you have successfully downloaded and imported transactions for August 1-30, make sure that the date range for the current download is September 1 and later.
If new transactions download into this new file: The problem is likely with the bank account or the company file. Proceed to Solution 4.
If new transactions don't show up in the new file: The problem is likely with the web connect (.qbo) file. Proceed to Solution 5.
If the solutions above fail to resolve the problem: