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Intuit

Resolve sync error status in Online Bill Pay

Learn what to do when you receive a sync error message.

QuickBooks Online can detect when data isn't synced. You can resolve the issues one by one manually on the Sync status page. In this article, we'll show you how to do that.

To resolve sync issues, follow these steps.

  1. On the Pay bills online page, if you see the message below, select here to see a list of what didn't sync.
    Sync error QuickBooks Online and BillPay.com window
  2. You'll be brought to the Sync Status page, and you'll see the conflict. You will be provided details on how to resolve it.
    Sync status page in QuickBooks Online
  3. Once the conflict is resolved, you'll be redirected back to the Pay bills online page. The alert message will be gone and you can pay bills as usual.

For more information about the reset sync, see Online Bill Pay - Reset Sync.