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Intuit

Troubleshoot Warehouse Manager App for QuickBooks Desktop Enterprise

This article lists some of the issues you may encounter while using the Warehouse Manager App along with recommended steps for addressing and resolving them.

Still need to download and install the app? See Set up and use Warehouse Manager App.

Set up/Linking Errors

If you encounter this message on your device... Do this...
This is not the right format. Check your password and try again. Check that the passcode you entered matches the passcode that QuickBooks provided. Make sure you did not include any extra characters or spaces, and then enter your passcode again.
This is not the right passcode. Check that the passcode you entered matches the passcode that QuickBooks provided. Make sure you did not include any extra characters or spaces, and then enter your passcode again.
The connection attempt has timed out. The app had difficulty making a connection to QuickBooks. Check your Internet connection on both your phone and your machine then then try again.
QuickBooks is not allowing this device to link. Try again or contact your administrator. The app cannot connect to QuickBooks. This is most likely due to the device being removed, or because you clicked Deny when prompted to connect. Try to connecting again and select Allow  when prompted to connect the device.

If you continue to have a problem, contact QuickBooks support.

QuickBooks is no longer linked to this device. Somebody may have removed the scanner from the company file. Connect the app to QuickBooks again using the steps above.
Your passcode has expired. Contact QuickBooks to request a new passcode for this company file. The passcode you are using has expired and you will need a new one. Contact us to request a new passcode.
Something went wrong. Please try again. Check your Internet connection on both your device and your machine and then try again.

If you have tried a few times already, contact QuickBooks support.

Errors during picking

If you encounter this message on your device... Do this...
Quantity picked exceeds quantity assigned. Edit the quantity at the top of the information screen for the item or when prompted.
You need to add x more serial number(s). This is due to a mismatch between the number of serial numbers you provided and the quantity picked. Make sure you have the correct number of serial numbers for the items picked.
You need to pick x more piece(s). Do you want to continue picking this item? Select:
  • Yes and continue picking the required number of items
  • No and continue with a partially filled status for that item.
The item you scanned isn’t in your picklist. Make sure you have the right item. Make sure the item you’ve selected matches the item in your picklist.
You aren’t connected to the Internet. Check your network settings and try again. Check that you are connected to the Internet.
This device isn’t linked to the company anymore. Contact your administrator. Reconnect your barcode scanner or Android device to QuickBooks.
The Picklist has already been updated or completed. Verify with the Warehouse Manager (or equivalent) whether the Picklist was opened or has been worked on already.
The following items do not have the right quantity picked. Items are either partially picked or not picked at all. Select:
  • Go back to continue picking items
  • Continue to proceed with a partially picked list.
You’ll lose the information if you proceed without saving. Select:
  • Save to save the changes done on the screen
  • Discard to undo changes
The changes you made will be lost. Do you want to pick this item or discard changes? Select:
  • Pick to pick the items
  • Discard to unpick the items

Scanner FAQs