There are many reasons you might need to void a payment. For example, the amount is wrong or you wrote a check to the wrong vendor. Whatever the reason, it's easy to void a payment in Online Bill Pay. We'll show you how.
Void a Bill Pay payment
Voiding a Bill Pay payment will zero out the transaction but still keeps a record of it from your bank account. To void a payment, follow these steps.
From the left menu select Transactions.
From the left menu, select Expenses.
Select Pay Bills Online. Then select thePayments tab.
Locate the desired payment.
Select Track Status on the desired payment. Then select Void.
Choose the desired void request type:
Remit funds back to my bank account
Reissue a new payment to the vendor
Provide a void request reason.
Select Submit Request. On the Expenses page, the status will now show Voided.