Chargeback is a transaction that has been disputed by the cardholder or card issuer. If you wish to challenge a chargeback, you must do so on time. To assist us in disputing chargebacks on your behalf, please respond promptly and file the requested paperwork by the submission deadline.
Here are the most common reasons for chargebacks:
Note: Even if you work with Intuit to successfully reverse a chargeback, you still need to pay a chargeback fee. The chargeback fee is not a penalty fee but a processing fee for handling the issue on your behalf.
|If you have received a chargeback, DO NOT issue a credit to the cardholder since they already received a credit from their bank upon the processing of the chargeback.|
Being EMV (Europay MasterCard Visa) compliant is the best protection against chargebacks. EMV chip cards contain microprocessors which provide stronger transaction security features and other application capabilities. When a chip card is used, data is transferred between the chip and the issuing bank which creates unique transaction data that verifies the card's authenticity. Meanwhile, magnetic stripe cards contain unchanging data. When they are swiped, the payment processor matches them to the linked bank account by reading magnetic fields. This makes it easier for fraudsters to copy the information and create counterfeit cards.