Hey there, @Jeannie Friedman.
You need to verify that you entered only one address on the Billing Address box of your transactions. Let me provide you with additional details.
You can enter two addresses on your transactions. Thus, when printing them, it shows on your forms. You need to make sure that you only entered one address. Here's how:
Once verified, if there is only one address, let's perform some troubleshooting steps. This way, we can make sure that there is no problem with your printer.
To achieve this, you can print any document using the same printer for the transactions. If it prints fine, you can print your forms again.
But if there are two addresses in the box, you can remove the duplicate address. Then, you can print it again.
For further guidance, you may read this article: Resolve Printing Issues.
Always know that you can post again here in the Community if you have any other concerns.