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Experienced Member

Cannot register online

I am a new user of QB 2019 Desktop. After I installed QB in my Windows, it required me to register.

I fill the register form about the company information, after I click submit, it pop up a windows with "Quickbook online registration process did not finish".

 

I tried to restart and reinstall QB but it did not help. Is there any solution without using the phone registration? 

5 Comments
QuickBooks Team

Re: Cannot register online

Thank you for choosing QuickBooks Desktop, Azusa.

 

It could be caused by a damaged entitlement file. To fix this, we’ll want to delete and let the system automatically recreate it.

 
Here’s how:

  1. Close QuickBooks Desktop.
  2. Open the Task Manager, and select the More Details.
  3. Select the Processes tab then search all instances of QBW32.EXE. 
  4. Highlight the application on the list and select End Task.
  5. Next, open the entitlement folder
  6. Press Windows + R. 
  7. Enter C:\ProgramData\Intuit\Entitlement Client\v8 (or v6) and press Enter.
  8. Right-click the EntitlementDataStore.ecml file then select Delete.
  9. Select Yes.
  10. Then register QuickBooks. 

Please leave a comment if you need further assistance. Have a great day!
 

Experienced Member

Re: Cannot register online

I tried but it still the same situation 

QuickBooks Team

Re: Cannot register online

Thanks for trying the steps my colleague provided, Azusa.

 

Right now, what we're going to do, we will generate a validation code so you can register your QuickBooks.

 

To get a code, you'll have to reach out to our QuickBooks Technical support team.

 

Here's how to contact us:

  1. Open QuickBooks.
  2. Click Cancel once the warning to register QuickBooks will pop-up.
  3. Click Help, then choose QuickBooks Desktop Help.
  4. In the Have a Question? window, click Contact us.
  5. On the Contact Us page, click Download and Register.
  6. Click Start a Message.

Once you get the code, here's how to enter it: 

  1. Click Help inside QuickBooks, then go to About Intuit QuickBooks.
  2. Press Ctrl + R +P on your keyboard.
  3. In the Activate QuickBooks Desktop Now window, enter the code in the Validation code field.
  4. Click Next, then Activate.

Feel free to visit us again if you have other concerns. Have a good one! 

Experienced Member

Re: Cannot register online

I lost when finding "Contact us" in "Have a Question?" windows.

There are two tabs in that window ("help" and "Live community").

When i click "Go online", it redirect to official website.

 I cannot find "Contact us" in these two page. 

 

Sorry for asking too many problems.

Highlighted
QuickBooks Team

Re: Cannot register online

Hello there, @Azusa.

 

It's my pleasure to help guide you to the right support so you can register your QuickBooks successfully.

 

The steps provided by my colleague Kristine Mae should be able to help your route to the right support. Based on your screenshot, you may need to click on either Live Community or the Help column and look for the Contact us option at the lower left corner of the page.

 

Please see attached screenshots for the detailed steps and instructions to get in touch with our Support Team:

 

  1. In the QuickBooks homepage, click on the Help menu.
  2. Select QuickBooks Desktop Help.a6 help-quickbooks help1.PNG
  3. You will then be routed in the Have a Question? page. If you cannot see the Contact us option at the lower left corner of the page, search for a topic. (Based on your screenshot, you may need to click on either Live Community or the Help column and look for the Contact us option at the lower left corner of the page.)a6 contact us search for a topic 2.PNG
  4. Once done, click on Contact us. You will then be routed to the Learn and Support page.a6 learn and support page3.PNG
  5. Select your QuickBooks product.a6 QB product4.PNG
  6. Click on Continue as a guest.a6 continue as guest5.PNG
  7. Select your QuickBooks version.a6 version6.PNG
  8. Click on Download and Register under What can we help you?.
  9. Click on Start a Message under Here's how to connect with a QuickBooks expert.a6 start a message.PNG

That should help you get in touch with our Support Team.

 

To learn more about downloading and registering QuickBooks Desktop, you may check these articles:

 

You can always add a post/comment below if you have any other QuickBooks concerns. I'll be always here to help you!