Is Ailyn Arnaiz a representative from Intuit? You can easily be connected with her if you have a case number with you. Your case number has the previous agent's notes according to what happened to your issue.
Anyway, what are you trying to accomplish in QuickBooks. I'm here to offer my assistance. On the other hand, here's how to call our phone support:
Log into your QBO account.
Click Contact us.
I'll be waiting for your response, @patwille1. Have a good one!