Trying to recreate my company from an older file converted to work with the current version of QB. Conversion worked fine. But when I try to restore the file to create a new company, it will not restore/open. Tried Desktop File Doctor, but it says I need Admin name or password that I do not have (bookkeeper from years ago did not leave that info). I HAVE to get this file to open. HELP!!!
hi @ kswestcott ,
Please give us more info:
1. QBW file of which QB version (year & edition)
2. Your current QB (year & edition)
Hi there, kswestcott.
You can use the Automated Password Reset Tool to remove the Admin Password. Here's how:
Here's a support article about using the tool for additional reference: Use the Automated Password Reset Tool for QuickBooks Desktop.
After removing the password, please follow the steps from these support pages on how to resolve common issues when opening company file:
I'll get back here to help you again in case you have follow-up questions.