My computer crashed and I bought a new computer. I don't have a local back up, only an online back up.
I installed QB Pro on my new computer and it automatically installed the 2019 version. I had not updated my old computer to this version before it crashed. When I try to open my company from the online back up, it doesn't show up as an option.
What do I need to do to install my company information into the QB program from the Online Back Up service I have through QB?
I need help with this ASAP!
There are several reasons why you can't see the option to restore your online back up, Kristi.
For us to verify what's causing the issue, let's run the Intuit Data Protect Diagnostic Tool. This will run a test connection to the IDP servers. Aside from that, it'll also check your computer’s memory, disk space, Windows components (i.e. .Net Framework), and IDP version. Here's how:
If you can't see the IDP icon, it means it wasn't installed properly or successfully. Please follow these steps to install it:
We have more troubleshooting steps listed here in case you're getting a similar result: Troubleshoot Errors And Unexpected Results When Using QuickBooks Online Backup (OLBU).
Please keep me posted if you need more help with this. I'll be around to help you again.