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How do you cancel a credit card payment collected in error?

1 Comment
QuickBooks Team

Re: How do you cancel a credit card payment collected in error?

It's a pleasure to have you here in the Community, @courgarred25.


I'm here to help cancel the credit card payment collected in error in QuickBooks Online (QBO).


We can simply void the sales transaction you recorded in QBO. Let me walk you through the steps:


1. Go to the Sales menu at the left pane, then All Sales tab.

2. Find and select the payment transaction you want to cancel.
3. Click More, then select Void.

4. Hit Yes, then OK.


For additional information, you can also check out this article for further guidance: How to void or refund a credit card payment.


Just a reminder, you need to do this before the cut-off time, 3:00 PM Pacific Standard Time (PST). If you've already passed it, you need to contact our Merchant Services Team. They have tools that can pull up your account in a secure environment and process the cancellation for you.


That should point you in the right direction. Please let me know how it goes in the comment section below. I'm only a few clicks away if you have any follow-up questions. Have a good one.