My home computer updated the data file on 9/6/17 and created a backup. My laptop can open the backup (8/31/17) but cannot open the updated data file. My laptop version of QB says it is the latest version of QB...at least when I try to update it tells me that. (version V17.1.17 R18, Build 512). I am not where I can see my home computer so can't post the version, but I would assume it's a later version or build since it updated the data file.
Solved! Go to Solution.
R20 is the latest version but it has been pulled. There is a problem with merchant services - credit card processing - and we are waiting for that to get fixed.
If you don't use credit card processing in QuickBooks Mac you can go ahead and update to R20:
This link is not valid any longer as I have the same problem and tried to download this file and could not. I had got a new Mac after Xmas and then installed Quickbooks and can not open my company file in my Quickbooks 2016. Do you know of another way to get this file?
You can try these steps to update QuickBooks Mac manually. To do so, you'll need to uninstall and reinstall the software.
Once done, open QuickBooks and then press Cmd+1 to see the latest version.
You can also refer to this support article: Resolve Problems Opening QuickBooks Desktop or your Company File.
Don't hesitate to leave a comment below if you have other questions.
Let’s first check if you already have the newest release by following the steps below:
The following are the release available for your QuickBooks year version.
If you’ve found out that there’s a need to update your release version, you can refer to this article for detailed steps: https://quickbooks.intuit.com/community/Account-management/Update-to-the-latest-release-of-QuickBook....
Please get back to the Community if you have other questions.