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I keep recieving an error mesaage when downloading quickbooks pro desktop

Every time I get to the quickbooks desktop installer, I recievean error message almost instantly.

EXEAdapter Error: InstallExe method recievedthe system error from CreateProcess

command - "C:\Users\John\AppData\Local\Temp\ProPlus_us29r6\thirdparty\dotnet47\ndp47-kb3186497-x86-x64-allos-enu.exe " /q/norestart/chainingpackage QuickBooks System message

I have no clue what this means. I just want to download QuickBooks to my computer. Any ideas?

1 Comment
QuickBooks Team

Re: I keep recieving an error mesaage when downloading quickbooks pro desktop

Hi there, john9386.

 

If you're installing QuickBooks Desktop using the migrator tool, this issue has been escalated to our engineers.

 

Our product engineers are working their best to get the issue with the migrator tool resolved as quickly as they can. As a workaround, you can install QuickBooks Desktop directly from our website.

 

In connection with this, I'd suggest contacting our Customer Care team so you'll be listed as one of the affected users. Also, you'll be receiving an email once the issue is resolved.

 

Here's how to contact them:

  1. Go to Help and select QuickBooks Desktop Help.
  2. Click Contact Us.
  3. Enter a brief description of yo concern in the Ask a question (or  tell us what's wrong) field and click Continue.
  4. Choose an option in connecting with us.

I'd also make sure to keep you updated with this one.

 

You can get back to me if you have more concerns. I'd be right here to answer.