I just purchased 2019 Desktop, downloaded the .exe file just fine. When I run it, it just stops at 99% and will not complete. I've tried it several times, same thing each time. What are my options?
Thanks for joining our forums, @Simbot,
It's nice to have you as a new member of the Community. Let's make sure you're able to complete the installation process of your QuickBooks software.
Performance issues when installing QuickBooks can be caused by any of the following:
If you don't have any of these situations, but still getting the same issue, I'd recommend doing a clean installation. This allows QuickBooks to create a new folder to replace broken installation files. Let me guide you on how to do that:
Here's an article you can check out to know more about installing QuickBooks using clean install: Reinstall QuickBooks for Windows Using Clean Install
Please be reminded to always back up your company file before performing any installation to avoid accidental data loss.
That should do it. Please let me know how it goes by posting a comment below. I look forward to your response on this. Have a great weekend!
I never did get it to complete more than 99% even after running the clean install tool. But I noticed it added a new icon on the desk top, so I ran that, and it successfully installed. Getting the license number was an additional hassle, said I would get an e-mail with that number, but did not.
Hi there, Simbot.
We appreciate you doing the troubleshooting steps for installing QuickBooks. You can try checking your spam folder to see if the email sent by Intuit routed to that location.
You can also sign in to My Account page to see all your purchased software and their installation numbers.
Visit us again if you need anything else. I'm here to help.