I've checked our file and there's no open cases same as yours, Levithomason.
Good work for doing the basic troubleshooting steps. It helped us isolate if this is a web issue or not.
Since you still got the same error message after those steps, I suggest getting in touch with our customer care support. I know you've called in before, but it's best to reach out to them again so an agent can take a better look at this. They have tools, like screen sharing, that can help you out. Here's how:
You can always visit us if you have other concerns. We'd be happy to help you.
I have the same problem - search has disappeared from the site - there's no search on customers or suppliers and the general search just shows latest transactions and doesn't even have a place to write the search term. This seems to have happened after an upgrade a week or so ago,
Also, it is very frustrating as a customer with two companies using quickbooks online, to press help, then contact us and to then get a hover that says to sign in and when we do sign in, it takes us exactly back to where we were, our account online. It's a loop - I imagine because I'm in Portugal and it sends us to the US site yet then sees that we are not in the US and sends us back to where we started.
On a final note, and because you make it so hard to contact support, it is really unproductive to have to play the find the cars, shop fronts, traffic lights, etc, sometimes for an eternity only then, to have to receive an email with a code - every day? Every log in? I know you'll reply its for our safety yet everyone else seems to be able to do it with other means of authentication - you just chose SMS and only in the US.