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Established Member
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QB Crash right after opening

I purchased the 2018 version of QB in May.  I've had no issues up until yesterday when I got an error box immediately after putting in my pw.  It appears that the program opens but I get an "unrecoverable error" box with the code 01770 37507  I've rebooted, run update checks, virus checks and I've even installed the program on my laptop and the same issue is happening.  Please help.  I use this every day!

Best answer 06-21-2018 12:15 PM

Accepted Solutions
QuickBooks Team

Re: QB Crash right after opening

Hello, @sallyb1.

 

Welcome to the QuickBooks Community. You're in good hands here. I'd like to share with you some insight I have on this issue. There are a few steps available for this specific type of Unrecoverable error. This can be caused by the QBCF Monitor Service or the QuickBooks Installation itself. Since you've already tried installing on a different computer and you're receiving the same results, I recommend trying to disable the QBCF Monitor Service. Here's how: 

  • End the QBCFMonitorService.exe process.
    • Press Ctrl+Shift+Delete on your keyboard to bring up the Task Manager.
    • On the Processes tab, click the Image Name header to display the processes alphabetically.
    • Select QBCFMonitorService.exe. and click End Process.
    • Click Yes on the warning message.
  • Prevent QBCF Monitor service from re-starting on the workstation.
    • Press Windows+R On your keyboard to open the Run window.
    • Type in services.msc and click OK.
    • Scroll down on the list and double-click QBCFMonitorService to open the Properties.
    • Choose Disabled as Startup type.
    • Select Apply and OK.

Try opening the company file once more. If you're still encountering the Unrecoverable error, I have an article for you that covers general troubleshooting steps for Unrecoverable errors. You can find that here: https://community.intuit.com/articles/1501515-unrecoverable-error-general-troubleshooting-steps

 

If you feel that you need help with any of these steps, you can reach out to the Customer Care Support team here: https://help.quickbooks.intuit.com/en_US/contact . Feel free to ask any questions you have here in the Community as well. Be sure to keep me posted on your progress with this.

5 Comments
QuickBooks Team

Re: QB Crash right after opening

Hello, @sallyb1.

 

Welcome to the QuickBooks Community. You're in good hands here. I'd like to share with you some insight I have on this issue. There are a few steps available for this specific type of Unrecoverable error. This can be caused by the QBCF Monitor Service or the QuickBooks Installation itself. Since you've already tried installing on a different computer and you're receiving the same results, I recommend trying to disable the QBCF Monitor Service. Here's how: 

  • End the QBCFMonitorService.exe process.
    • Press Ctrl+Shift+Delete on your keyboard to bring up the Task Manager.
    • On the Processes tab, click the Image Name header to display the processes alphabetically.
    • Select QBCFMonitorService.exe. and click End Process.
    • Click Yes on the warning message.
  • Prevent QBCF Monitor service from re-starting on the workstation.
    • Press Windows+R On your keyboard to open the Run window.
    • Type in services.msc and click OK.
    • Scroll down on the list and double-click QBCFMonitorService to open the Properties.
    • Choose Disabled as Startup type.
    • Select Apply and OK.

Try opening the company file once more. If you're still encountering the Unrecoverable error, I have an article for you that covers general troubleshooting steps for Unrecoverable errors. You can find that here: https://community.intuit.com/articles/1501515-unrecoverable-error-general-troubleshooting-steps

 

If you feel that you need help with any of these steps, you can reach out to the Customer Care Support team here: https://help.quickbooks.intuit.com/en_US/contact . Feel free to ask any questions you have here in the Community as well. Be sure to keep me posted on your progress with this.

Established Member

Re: QB Crash right after opening

I have Quick Books 2019 Pro. I am having this problem since last year October 2018. What happen actually as soon as you open Quick Books it shuts down without any error message. Upon calling the Tech numorous time and what they got a solution is after doing their diagnosis they create a new user and it starts working. I have almost 10 users on my Windows 10 just because of this. Recently this morning I had the same issue and upon calling the Tech she did the same old technique. My point is why there is no cure for this problem which can resolve this permanently. Also she has suggested me to call Microsoft and tell them to do something with my user account so it won’t change resgistry entries by itself which is a totally new thing for me. Conclusion there is no solution for the problem Except making new users on windows.

Very disappointed.

QuickBooks Team

Re: QB Crash right after opening

We appreciate you taking time to inform us about this, Harisd.

 

You have an option to manually repair the Microsoft component. You can check this article for the steps: Unrecoverable Error: General Troubleshooting Steps. Proceed to Solution 5 and start with step 4. It's a series of steps to repair the Microsoft components.

 

I also recommend for you to reach out to Microsoft so you will be assisted properly.

 

If you have other concerns that you'd like to voice out, please let me know. I'll note them down and offer any help I can.

Experienced Member

Re: QB Crash right after opening

My Quicbooks 2019 also crashes constantly.  I have started making backups of my company file every time I make any change to it, because I have had 6 company files crash and then refuse to repair (funny enough when I close the file and make the backup, there are no errors - but upon opening it crashes and destroys the file).  This is the worst version of QUICKBOOKS to date - and mind you 2016 was pretty bad.  I have run through every single so-called "fix" to no avail.  My last step is a clean install.

 

hmmm... next step SAGE?

Highlighted
QuickBooks Team

Re: QB Crash right after opening

Hello there, Sherall0,

 

Before going to clean uninstall, let's try first the QuickBooks Refresher Tool. This tool ends QuickBooks processes running in the background and also works as a mini repair of the program.

Here's how:

  1. Close all QuickBooks Desktop versions.
  2. Download the QuickBooks Refresher Tool.
  3. Save the file on your desktop.
  4. Run the QBRefresher tool.
  5. Re-open QuickBooks Desktop.

If you're getting a similar result, please proceed to uninstalling and reinstalling the program. Check this article for more information: Solutions for when QuickBooks stops working.

 

Let me know if there's anything else I can help you with.