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Quickbooks 404 page not found

 
8 Comments
QuickBooks Team

Re: Quickbooks 404 page not found

Hello there, @jessicab1.

 

Glad you've reached out to us here in the Community. It's my pleasure to help you today.

 

To give you the right amount of information and solution to fix the error you have while working with QuickBooks, may I ask what specific area you're working in while getting the error?

 

In the meantime, you can try using the basic troubleshooting steps to resolve the issue. First, open your account using a private browser, you may use the following shortcut keys:

 

  • Google Chrome, press CTRL  Shift N
  • Mozilla Firefox: press CTRL  Shift P
  • Internet Explorer: press CTRL  Shift P
  • Safari: press Command Shift N

If it works fine using the private browser, open your account using the original browser and clear the browser's cache. You may also try accessing your account using another supported browser.

 

Keep me posted with the result. Have a good one!

Experienced Member

Re: Quickbooks 404 page not found

I have a similar issue ...

 

When I try to sign up/Apply for QuickBooks Payments I get a 404 page not found error after I've signed in to my QuickBooks account. It shows the left menu but a 404 in the main window ?!. Please advice :-)

Regards

Jonatan - Wismatix Inc.

Community Manager

Re: Quickbooks 404 page not found

Hello Wismatix,


The error 404 means that the web page you're trying to reach could not be found on the server. Let's run some basic troubleshooting steps to isolate the problem. We can start with checking if your computer is connected to internet, and accessing QuickBooks Online in a private browser. This usually resolves any browser-related issues. 

Here's how to open a private browser:

  •     Google Chrome: press Ctrl + Shift + N
  •     Mozilla Firefox: press Ctrl + Shift + P
  •     Internet Explorer: press Ctrl + Shift + P
  •     Safari: press Command + Shift + N

Once logged in, please click on the Gear icon and choose Account and Settings. In the Payments section, click on Learn More. You'll be routed to the sign up page for our QuickBooks Payments

 

If you have any questions, please let us know. We'll be right here to help. 

Established Member

Re: Quickbooks 404 page not found

I cannot open Payroll either.

 

I have tried the "payroll" button in Quickbooks for Mac desktop;

I have tried opening in Firefox;

I have tried opening in a private browser in Firefox;

I have tried clearing cache in Firefox;

I have tried using Google Chrome.

 

Here is the error I receive in Firefox:

 

404 Not Found

  • Code: NoSuchBucket
  • Message: The specified bucket does not exist
  • BucketName: www.macpayroll.com
  • RequestId: 05AE8D2378CFAD3A
  • HostId: vy/47De3IaEtidX6BOwn7Rdzse9oGpvureJbqJ/f16AlD5i0EtuSAHTWrZYXmLmGSFr47d0AJ5E=

Chrome states that there is an issue with DNS, stating that the server's IP address could not be found.

This has happened a number of times in the last few weeks.

QuickBooks Team

Re: Quickbooks 404 page not found

Hello there, thales.

 

Thanks for keeping us posted and for sharing the steps you've done so far.

 

I've checked the investigation status about this issue, and it's still in progress. Our engineering team are continuously working in search of a resolution for this Error 404.

 

While we work on fixing this issue, I recommend you get in touch with our Care Support Team so they can add your company details to the list of affected users.

 

Here's how you can reach them:

  1. Sign in to your QuickBooks Online company.
  2. Click the Help icon in the upper right of the screen.
  3. Select Contact US on the pop-up. 
  4. Enter what you're needing assistance with in the How can we help? field and choose Continue
  5. Click Get a callback.
  6. Enter your contact information.
  7. Select Call me.

If the status of the behavior changes, we will be sure to communicate that to you through this thread.

 

We appreciate your patience while we continue working on getting this resolved. Stay in touch for updates and if you have any other questions, feel free to leave a reply below.  

Established Member

Re: Quickbooks 404 page not found

Hi there.

 

So has this been fixed yet? I work for an accounting firm and have not been able to access my clients books for over a month? Our clients are getting very upset that we haven't been able to bring their books to current. Why do the responses on this Q&A seem to not express that this is a more urgent matter to Intuit? Please, Please, Pleeeeaaaase help!

QuickBooks Team

Re: Quickbooks 404 page not found

Hi, benjamin2.

I'm here to help you get past the error -37112 in QuickBooks Desktop for Mac. Let's get you back up and running.


Let's try to verify and rebuild your data. The data verification process in QuickBooks is a tool that examines the health of your QuickBooks company data file.

 

This article can give you detailed steps and information: Resolve data damage on your company file.

 

If you're still getting the error, you can reach out to our QuickBooks Desktop for Mac Support to have this investigated.

 

Let me know how it goes by leaving a reply below. I'll be around to make sure you can save invoices and estimates with different shipping address. Have a great rest of your day.

QuickBooks Team

Re: Quickbooks 404 page not found

Hi, Wes A.

Allow me to provide some updates regarding error 404 in QuickBooks Online.

 

Our Support Team recently tagged this as an ongoing issue with QuickBooks Online. They're already working to implement a solution for this unexpected hurdle.

 

To be added to the list of affected users, I'd suggest contacting QuickBooks Online Support. All account related concerns need to be directed to our phone support for security purposes. Any progress will be communicated via email.

 

You can get their updated number by following the steps below:

 

  1. Sign in to your QuickBooks Online Company.
  2. Click (?) Help at the upper right corner.
  3. Select Contact US on the pop-up.
  4. Enter a brief description of your concern then hit Continue.
  5. Click Get a callback.
  6. Enter your contact information.
  7. Select Call me.

You may find this article helpful:

https://quickbooks.intuit.com/community/Help-Articles/Enter-the-shipping-address-on-all-invoices/m-p....

 

Please extend your patience while we're working for the permanent fix. Don't hesitate to drop me a line if you have other concerns about invoices and estimates in QuickBooks. Have a good one.