Quickbooks desktop pro 2019. From the help menu pressing F1 or clicking on the 1st help choice does not appear to open. How to correct this. Update shows all recent updates are installed.
Hi there, Walker RX.
Let's repair QuickBooks that can resolve program-related issues. Here's how:
Once done, re-open QuickBooks and check if the Help function is already working. You can also reply to this thread if you have follow-up questions.
It did not work. A window still pops up that says at the top "Have a Question?" and it's BLANK. I'm on a laptop PC running Windows 8.1. I ran the repair Quickbooks thing already. It didn't change anything.
Hello there, @joaniesan.
I appreciate you performing the solution shared by my colleague to rectify the issue.
QuickBooks uses Internet Explorer to access information from the web. Make sure to set this browser as your default to resolve the blank screen problem.
Once done, log in to QuickBooks and press F1 on your keyboard to check if it’s working fine now. If you continue to get the same result, I recommend uninstalling and reinstalling the program.
Follow the steps below to uninstall:
Right after, download QuickBooks Desktop to start the installation process. Check out the following articles for more information:
That should get you on the right track.
Keep me updated on how that goes for you. I’m always here to help. Have a good one!
I ended up reaching tech support who did a Glance session. She went into Internet Explorer and, I believe, added a bunch of intuit websites to the safe sites. I thought she'd de-selected "enable protected mode" but when I opened it just now to check, that was still selected. She did not make IE my default browser. Anyway, so thank you for the response. Some aspect/setting in IE was definitely the problem and it is now fixed. Thanks much!
Thanks for the love, @joaniesan.
Glad to hear everything works well on your end. If there are app tools you want to get more familiar with, our Community articles will come in handy.
Also, I've got you these Help articles for additional insights:
Always feel free to leave a post below if there other accounting and bookkeeping features you’d like to get more familiar with. I’m always here to help.