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Experienced Member

Validation Code

How to get validation code? Since I cannot call to the phone agent.

Community Backer **

Re: Validation Code

hi @GoAccountant ,

You could only call Intuit during their business hours. You must stay awake in night (like us in Indonesia or Asia) to talk to an agent. Anyway, why do you still need a validation code? Do you want to reinstall older QuickBooks version (say 2016 - older) ? 

QuickBooks Team

Re: Validation Code

Good day, GoAccountant.


Validation codes are created using your QuickBooks license number. Because of this, our Customer Service Department will need to verify your account information for them to get you a code.  


If there's a way you can open an updated (maintenance release) QuickBooks, you can directly to one of our support agents. Here's how: 


  1. Click the Help menu and select QuickBooks Help.
  2. Click Contact Us in the bottom section of the page.
  3. Provide a short description of your concern and click Continue.
  4. Click Start messaging

Let me know if you need anything else. I'd be happy to help you again. 

Experienced Member

Re: Validation Code

Yes, I will reinstall our Quickbooks Premier 2013 Edition. I cannot access to any phone agent. Is there any ways to get such validation code and send it directly to my email? Thanks.

Experienced Member

Re: Validation Code

My problem is I cannot contact them.

Experienced Member

Re: Validation Code

There's no such as Contact Us in our QuickBooks Help menu

QuickBooks Team

Re: Validation Code

I can guide you on how to contact our Technical Support Team, GoAccountant.


Since the Contact us option is unavailable in QuickBooks Premier 2013, you can visit QuickBooks Contact Us page to reach out to our technical support.


Here's how:


  1. Go to this link:
  2. Choose QuickBooks Desktop.
  3. If prompted with a Stop! Open QuickBooks to contact us message, click Continue as a guest.
  4. Select Pro or Premier.
  5. Click QuickBooks Setup & Navigation.
  6. Choose Activate QuickBooks.
  7. Click Start a Message to contact us.

Feel free to reply to this thread if you need anything else. I'd be glad to help.