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Where did my BOOKMARKS go? They are all gone!

QuickBooks Team

Re: Where did my BOOKMARKS go? They are all gone!

Greetings, @orders8.

Let me be the first to welcome you to the Community.

Are you referring to the bookmarks showing in the app? It’s possible the setting was changed and the bar is now hidden.

Here’s how to verify:

  1. Go to the Settings on your QBO app.
  2. Select Bookmarks.
  3. Click Show Bookmarks bar.

However, if this is about the bookmarked items in the list, resolve the issue by resetting the app. Sometimes cache stores up in the system causing problems inside the program.

Follow the steps below:

  1. Log in to your QuickBooks Online app.
  2. Click the Help menu and select Reset App Data.
  3. Close and reopen the app to check if that works.

Check out this article that covers more about the app: QuickBooks App for Windows and Mac: General support. While this is designed for Windows and Mac, much of the information and steps are relevant for the Mobile app. 

That should do it. Let me how it goes once you tried these steps. Reach out to me if you need further assistance. Cheering you to continued success!

Frequent Explorer *

Re: Where did my BOOKMARKS go? They are all gone!

The toolbar was still visible so I tried option #2. No such luck so created new bookmarks. I'm not sure why they disappeared.