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Why di I keep receiving the message to save the file QuickBooks.svg when I opne the program? How do I avoid this?

 
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QuickBooks Team

Re: Why di I keep receiving the message to save the file QuickBooks.svg when I opne the program? ...

Hello there, direccionejecuti.

 

Thanks for bringing this to our attention. I want this to be taken care of.

 

Similar cases have been reported regarding this pop message telling you to save the QuickBooks.svg file in QuickBooks Online (QBO). To resolve this, you can reset the app by following the steps below:

  1. Click Help at the top.
  2. Selecting Reset App Data.
  3. Then, close and re-open the app and try signing in again.

Otherwise, you can install and reinstall the application.  However, if resetting and uninstalling/reinstall the app doesn't work, I'd suggest contacting our Care Support Team so they can open an investigation to come up with a permanent solution.

 

Here's how you can reach them:

  1. Sign in to your QuickBooks Online company.
  2. Click the Help icon in the upper right of the screen.
  3. Select Contact US on the pop-up. 
  4. Enter what you're needing assistance with in the How can we help? field and choose Continue
  5. Click Get a callback.
  6. Enter your contact information.
  7. Select Call me.

Feel free to post your question if you need any help. I'm just a comment away.