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Experienced Member

download won't open

I have purchased QuickBooks for Mac 2019 and have downloaded the file several times. The file that downloads is named "unconfirmed66247.crdownload" or a similar name (different numerals in each download); the file that downloads is not an executable file. Can you guide me to where to find the executable file I need?

 

 

2 Comments
Established Community Backer ***

Re: download won't open

Your download file should read quickbooksmac2019.dmg, your point of purchase is still your best option for the download.

QuickBooks Team

Re: download won't open

Hi, djjoseph.

 

In addition, you can follow the steps below to locate the executable file:

  1. Go to your Finder. 
  2. Type in .dmg, a list of files with this extension will show up on the screen. 
  3. Locate and double click the file from the list to open the ghost drive. 
  4. Drag the file to the folder where you want to store it. 
  5. Open QuickBooks for Mac, 
  6. Open your Company file from the location where you restored it,

I also have an article here that might help you while working with QuickBooks: https://quickbooks.intuit.com/community/Getting-Started/Restore-a-backup-dmg-in-QuickBooks-Mac/m-p/1...


Please visit us again if you have other questions concerning QuickBooks.