cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Experienced Member
Solved

MTD Error Message - please check your VAT reg no

Hi

 

I've been trying to file for the first time with the new system. I've logged in with our new gateway details (we had to re-register) and tried to file. I keep getting the error messages below:

 

"Please check your VAT registration number"  then "Please check the VAT registration number and try login again"

 

I've tried our VAT number with and without the GB, with spaces and without but nothing seems to work. 

 

Has anyone else had this issue and resolved it please?

 

Thanks

 

Louise

Best answer 04-12-2019 07:16 AM

Accepted Solutions
Experienced Member

Re: MTD Error Message - please check your VAT reg no

Hi Talia

 

Thanks for the reply. 

 

Yes it is. We only have one VAT registration number which has been set up in QuickBooks for years as we have been filing online for a long time. 

 

Thanks

 

Louise

24 REPLIES 24
QuickBooks Team

Re: MTD Error Message - please check your VAT reg no

Hello Louise,

 

Is the VAT registration number within your QuickBooks the same as the one related to the gateway account you have linked to MTD?

 

Thanks,

 

Talia

Experienced Member

Re: MTD Error Message - please check your VAT reg no

Hi Talia

 

Thanks for the reply. 

 

Yes it is. We only have one VAT registration number which has been set up in QuickBooks for years as we have been filing online for a long time. 

 

Thanks

 

Louise

QuickBooks Team

Re: MTD Error Message - please check your VAT reg no

Could you also confirm that you have received the confirmation email from HMRC to say you are connected to MTD?

 

Thanks,

 

Talia

Established Member

Re: MTD Error Message - please check your VAT reg no

How is this solved? You haven't answered the question

QuickBooks Team

Re: MTD Error Message - please check your VAT reg no

Hello Whambam23,

 

It looks like the solution may have been accepted by mistake for this question as we are waiting for further details to advise further.

 

Thanks

Community Contributor *

Re: MTD Error Message - please check your VAT reg no

I get the same error message. I have only just registered with HMRC for MTD and haven't yet received confirmation from them.

 

I am trying to submit the VAT return for the period ending 31st March 2019, a period for which there was no MTD requirement. However, I am being taken through the new interface and I assume Quickbooks is trying to make an MTD submission and failing the validation.

 

Is there a way to make a non-MTD VAT submission for this final non-MTD period?

 

 

 

QuickBooks Team

Re: MTD Error Message - please check your VAT reg no

Hello fionanet,

 

If you have not turned MTD on, i.e. entered your gateway login information, the submission will be via the old portal. When you select submit return, it should ask if you have signed up or not, you can then select that you haven't. As you have began the process of signing up for MTD though, HMRC might not accept this as they are expecting your next submission to be via MTD - it may be worth waiting for your email confirmation and submitting then.

 

Thanks,

 

Talia

Established Member

Re: MTD Error Message - please check your VAT reg no

Please supply a solution to this problem. I am having the extact same issue.

 

I have been filing online for a couple of years. Now I have to go through a process of allowing QB to file on my behalf, which I have (access code received by text and entered back into the HMRC website). However, QB fails and instructs me to check our VAT number (which has been the same for 22-years) and tells me to login again. I'm now on my fourth attempt and no further forward.

 

Come on Intuit, we need a solution fast.

 

Mike

Established Member

Re: MTD Error Message - please check your VAT reg no

Solved!

 

The issue is that HMRC has been crap at explaining things (and Intuit is not much better). Although we are all registered with HMRC and have been filing our returns digitally for years, that does not make us registered for MTD!

 

To file your VAT return for the final time under the old scheme, in QB, go to file VAT and on the new page, select File VAT (not File VAT MTD). Ignore the warning about “HMRC mandates…” and press Continue. You can then file your VAT in the normal way.

 

In May, when, and only when, your final payment under the old scheme has been made/taken then log on to the HMRC website and registered for MTD.

 

Thanks to Jason Oram at Essex Abel Accountants in Loughborough for the insight.

 

Hope that helps.

 

Mike

Community Contributor *

Re: MTD Error Message - please check your VAT reg no

Thank you. I had wondered about ignoring the text and just opting for "File VAT".

 

However, could you explain "In May, when, and only when, your final payment under the old scheme has been made/taken then log on to the HMRC website and registered for MTD." ?

I have already started the registration process.

Established Member

Re: MTD Error Message - please check your VAT reg no

This is what my accountant advised.

The requirement for filing under MTD is from April onwards. For us, the last period under the old scheme is Jan-Mar. I was advised that I should file in the usual way for the March quarter and then register for MTD only when the direct debit payment has been taken (we pay by HMRC's DD payment function and it appears that registration for MTD might interfere with the payment - I'm not sure about other payment methods).

 

You could still try filing as per my instructions in my previous post.

Community Contributor *

Re: MTD Error Message - please check your VAT reg no

I appear to have filed successfully using the method you described. We don't use Direct Debit, so I hope there shouldn't be a problem with the payment. So that's MTD put to one side until July.

Experienced Member

Re: MTD Error Message - please check your VAT reg no

I am getting same messages.

I have registered for MTD & had email all accepted by HMRC. The VAT return I am trying to file is for January to March so does this mean I do this one the old way & then then for all subsequent returns the new way? 

 

Spoke to QB advisor (I am using desktop btw)absolutely no help. Put VAT number on supplier account, made no difference. She said file the old way so I did that on QB but I ticked paper method (as I always have) & then went on to HMRC website to file the old way & I can't! There is no option. 

The advisor told me to call HMRC! which I did but they are too busy to take calls & so I have just submitted an enquiry form. 

QUICKBOOKS - PLEASE ADVISE ASAP! 

Community Contributor *

Re: MTD Error Message - please check your VAT reg no

Have you tried filing through QB using the non-MTD option?

Experienced Member

Re: MTD Error Message - please check your VAT reg no

Yes that is what advisor said but I chose paper filing & usually I then file on line through HMRC website but because (I think!) I have signed up for MTD I now don't have the option!

Community Contributor *

Re: MTD Error Message - please check your VAT reg no

According to Quickbooks, have you already filed the VAT and therefore it won't let you try to do it again? If that is your current position...

1) Delete the VAT return. If you search Quickbooks Help for Delete VAT, you will find a topic on "Delete a filed VAT return". Work through that to delete the Jan-Mar VAT return.

2) File VAT, choose the option without MTD but this time tick "File Online". That should do the old-style online filing.

 

If that doesn't work, you'll probably have to choose a good time to call HMRC and ask if you can file for the Jan-Mar period on paper - ie real paper, sent through the post!

 

QuickBooks Team

Re: MTD Error Message - please check your VAT reg no

Thanks for posting on Community Gillwill.

 

If you have signed up for MTD with the HMRC you won't be able to file on the HMRC gateway using the old method. What you can try is removing the last filing as when something is paper filed in QuickBooks Desktop this is only marked as filed and not submitted with HMRC. To remove the filing go to Supplier Centre then HMRC VAT locate the last filing go into the filing and select delete. This will then un-file for this period and allow to submit via MTD method.

 

We would strongly advise speaking with HMRC to confirm whether you have signed up for MTD before following these steps.

Experienced Member

Re: MTD Error Message - please check your VAT reg no

Thanks Fionanet. I have managed to delete the filed return but I am not able to submit to HMRC by 'file online', the gateway thingy fails. Not surprising I guess as I've never used it before!

I will try calling HMRC at 8.00 tomorrow morning & will prepare my carrier pigeon!

Thanks for your help

Experienced Member

Re: MTD Error Message - please check your VAT reg no

Thanks EdwardR. You will se I have managed to delete the filed return but still cannot file MTD. 

I know I have signed up for it but I will contact HMRC for advise. 

I am assuming the message about Checking VAT Registration number is a red herring?!

QuickBooks Team

Re: MTD Error Message - please check your VAT reg no

Please let us know if you need further support with filing on Desktop following your conversation with the HMRC.

 

 

 

 

Experienced Member

Re: MTD Error Message - please check your VAT reg no

I spoke to HMRC this morning & they have confirmed I am signed up with MTD & that is how I should file this VAT return even though it is for Jan to March.

Can someone please help ASAP!

QuickBooks Team

Re: MTD Error Message - please check your VAT reg no

Thanks for contacting HMRC and for un-filing your VAT Return, Gillwill.

 

Since you're still unable to file your return, I'd would recommend contacting our phone support to check this further. They have tools to see your setup, and in that way also, you won't have to do the same thing over and over again.

  1. Click the Help menu and choose QuickBooks Desktop Help or press F1.
  2. Click on Contact us at the bottom.
  3. Select Run the business > VAT.
  4. Scroll down and click the Get Phone Number button.

Feel free to reach out if you have other questions.

Experienced Member

Re: MTD Error Message - please check your VAT reg no

I will call again but last time the advisor was no help at all & just suggested I call HMRC!

Experienced Member

Re: MTD Error Message - please check your VAT reg no

Sorted! Go into Change User on File VAT MTD & remove the authority to interact with HMCE (this takes you into Gateway). Then need to go back in & authorise again. This worked for us but took a while. Needed to click File VAT MTD button several times, may just need a little time. 

I have 3 companies & the fix worked on all of them. Just hope it doesn't reoccur!

Hope this helps anyone else with same problem