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Change your email, user ID, or password for QuickBooks Online

Learn how to change your email address, user ID, or password for QuickBooks Online.

How to change your QuickBooks Online email, ID, or password

Follow these steps to update your own account. Note that you can’t do this for other users. They need to follow these steps themselves to update their sign in info.

  1. Sign in to
  2. Update your information. Be sure to use your legal name in the First Name and Last Name fields. This is so you can recover your account if you ever need to.

If you get a message that one of your IDs or email addresses is already being used, follow steps to consolidate your accounts instead.

Can’t sign in?

Go to and select I forgot my user ID or password at the bottom.

If you still can’t sign in, you can fill out an email change request. Once we process it, you can log in with the new password you create and your original user ID. Then, you can use the steps in the section above to change your user ID or email if you want.

Other emails you can change