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Experienced Member

Subscription not working

Free trial worked perfectly. Paid for subscription - not working. Just tells me free trial ended and to buy a subscription. Paid again this month. Credit card payment etc confirmed. Same deal, just going round and round in circles. Can anyone please help?!! Thanks, Tom

1 Comment
QuickBooks Team

Re: Subscription not working

Hi there, Fastgiraffe,


Thanks for reaching out to us and providing detailed information.


Let me guide you to the right team to take a look into your account to verify this information.

This is to ensure that your Billing concern will be checked and properly traced since this is a public forum and we don’t have visibility in pulling up account information.


To contact us, here's how:

  1. Go to this link
  2. In the Email your question section, fill up the necesary information.
  3. Click Ask Your Question button.

If there's anything else you need help with concerning your QuickBooks Self-Employed account, please let me know. I'm always here to help. Have a great day!