In this article, you will learn more about your subscription rates and charges.
Subscription rates and charges
If you have a question regarding a subscription charge from Intuit or QuickBooks Online, start by reviewing detailed information on your subscription rates in QuickBooks Online:
- Sign in to QuickBooks Online.
- Go to Settings ⚙ and select Subscriptions and billing.
You’ll see all your active subscriptions.
The description on your bank/credit card statement can also help identify where a charge is originating from.
Frequently asked questions
Here are answers to some questions you may have about your subscription rates and charges.
Why does my rate seem higher than expected?
Possible reasons include:
- You are currently using Payroll.
- It could be that GST is added to the base subscription price.
- You had promotional discounts that have expired, so you are now being billed the regular price for your subscription.
- You recently upgraded from Simple Start to Essentials, or from Essentials to Plus.
Why did I get charged multiple times on my subscription?
Possible reasons include:
- You turned on Payroll mid-billing cycle.
- You upgraded from Simple Start to Essentials, or from Essentials to Plus mid-billing cycle.
- You have multiple companies, which means you will be billed for each one.
- You forgot to cancel a subscription (cancellation has to be done manually by the primary admin user).
- You saw a second charge related to the pre-authorisation process for credit card payments:
- If you are checking your credit card account online, please be aware that QuickBooks submits a pre-authorisation before processing your subscription payment. This pre-authorisation allows us to verify that the credit card on file is valid and that there is enough available credit to process the charge. Typically the pre-authorisation is removed within five days.
- If your payment was very recent, you may still see the pre-authorisation on your account. Intuit's pre-authorisations can be up to A$1 more than the actual charge, so if the amount is not what you thought you were being charged for your subscription, this could be why. Additionally, since the pre-authorisation is temporary, you may see the charge online, but will not see this on your credit card statement.
- If you have any questions, you can verify the pre-authorisation by calling your credit card company.
