Showing results for 
Search instead for 
Did you mean: 
Active Member

Backup to a network share

Hi there,


we have 3 users using QuickBooks Desktop with the company file located on network share. I set up a backup schedule and as soon as I save my backup schedule settings and close the window a backup file is created on the network share in a folder that I specified in my backup settings, but for some reason my scheduled backups do not work, any idea why?


Thank you

1 Comment
QuickBooks Team

Re: Backup to a network share

Hi Andre416,


I'm glad to hear you regularly save a backup of your file and using the scheduled feature is a great idea. It'd be beneficial for an agent to take a closer look at exactly how you've got it set up, just to make sure everything is in line and no steps have been inadvertently missed.


I also recommend taking a look at this post from another community member to see if it fits your situation. This user wrote: Scheduled backups are NOT working in Windows 10 after upgrading to the latest Creators Update, 1709.... There are a number of comments from others that may help your situation.


If you'd like to review it, here's the article for creating a backup of your QuickBooks Desktop company file.


To do further troubleshooting with our phone support team, please call 1-877-772-9158. Pro and Premier support agents can help you at your convenience, 24/7. Enterprise support is available from Monday to Friday, between 9 a.m. and 8 p.m. EST.


Enjoy your day!