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Backup to a network share

Hi there,

 

we have 3 users using QuickBooks Desktop with the company file located on network share. I set up a backup schedule and as soon as I save my backup schedule settings and close the window a backup file is created on the network share in a folder that I specified in my backup settings, but for some reason my scheduled backups do not work, any idea why?

 

Thank you

1 Comment
QuickBooks Team

Re: Backup to a network share

Hi Andre416,

 

I'm glad to hear you regularly save a backup of your file and using the scheduled feature is a great idea. It'd be beneficial for an agent to take a closer look at exactly how you've got it set up, just to make sure everything is in line and no steps have been inadvertently missed.

 

I also recommend taking a look at this post from another community member to see if it fits your situation. This user wrote: Scheduled backups are NOT working in Windows 10 after upgrading to the latest Creators Update, 1709.... There are a number of comments from others that may help your situation.

 

If you'd like to review it, here's the article for creating a backup of your QuickBooks Desktop company file.

 

To do further troubleshooting with our phone support team, please call 1-877-772-9158. Pro and Premier support agents can help you at your convenience, 24/7. Enterprise support is available from Monday to Friday, between 9 a.m. and 8 p.m. EST.

 

Enjoy your day!