Showing results for 
Search instead for 
Did you mean: 
Not applicable

Company phone number is not accepted

QuickBooks Team

Re: Company phone number is not accepted

Hi ideallocks,


Thanks for connecting with us. I've got some information on this. 


I was able to confirm that there's an ongoing issue with entering a company phone number producing an error QuickBooks Online (QBO). As a workaround, enter the country code and a space before the phone number. 


  • Standard UK format: +44 123456 7890
  • Workaround: +44 1234567890 

So you'll be able to receive updates on this investigation, I suggest reaching out to our Phone Support Team. When you do, provide this escalation number: INV-25811.


Here's how:

  1. Sign in to QBO.
  2. Go to Help and click on Contact us.
  3. Enter your concern and select Let's talk.
  4. Choose either Chat or Get a callback.

From there, you should be able to enter the company phone number.


Keep me posted on how it goes by leaving a comment below. I'll be sure to get back to you.