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Company phone number is not accepted

 
1 REPLY 1
QuickBooks Team

Re: Company phone number is not accepted

Hi ideallocks,

 

Thanks for connecting with us. I've got some information on this. 

 

I was able to confirm that there's an ongoing issue with entering a company phone number producing an error QuickBooks Online (QBO). As a workaround, enter the country code and a space before the phone number. 

 

  • Standard UK format: +44 123456 7890
  • Workaround: +44 1234567890 

So you'll be able to receive updates on this investigation, I suggest reaching out to our Phone Support Team. When you do, provide this escalation number: INV-25811.

 

Here's how:

  1. Sign in to QBO.
  2. Go to Help and click on Contact us.
  3. Enter your concern and select Let's talk.
  4. Choose either Chat or Get a callback.

From there, you should be able to enter the company phone number.

 

Keep me posted on how it goes by leaving a comment below. I'll be sure to get back to you.