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Experienced Member

How to Use Features and Functions in QuickBooks Online

I recently used the "activities" function on a deposit.  The intention was to share some info with another user regarding a specific deposit.  

 

This is the function in the middle of the bottom half of the screen.

 

I had the option to "Choose a Recipient" then "write a short message about this received payment".  I assumed he would receive a notification prompting him to take a look.  

 

He did not receive anything or he does not know where to look and nor do I.

 

Help please.

1 Comment
QuickBooks Team

Re: How to Use Features and Functions in QuickBooks Online

Hello, 

 

This is a really great feature that allows you to communicate more efficiently with your colleagues. I want to make sure I point you in the right direction for a resolution.

 

Our engineers have recently been made aware of issues with the Activities feature, noticing that it isn't sending notifications to other users. They're working diligently to implement a permanent fix, and they'll have the feature working properly as soon as possible. I'm confident this will be sorted out in no time. 

 

If you'd like to be notified when the issue has been resolved, you have the option to be added to their email list. Being added to this list will allow you to receive real-time updates from the engineers directly, so you'll be the first to know when they've got it back up and running. If you're interested in that, please call our phone support team at 855-253-1536, 9am-8pm EST, Monday-Friday. You can also reach out to our social media team on Facebook (https://www.facebook.com/IntuitQuickBooksCanada/) or Twitter (https://twitter.com/QuickBooksCA). 

 

Let me know if you've got any other questions. 

Cheers!