Hi there, I wonder if anyone can help. We host our company file on a server and have recently upgraded both of our workstations that access that company file to Quickbooks Desktop 2019. All went well but when I tried to switch to multi-user mode it came up with error H202. I followed the suggestions to deal with that but still no joy. We haven't changed anything on the server where the company file sits so access to it should be the same as it was when we were both running Quickbooks Desktop 2014.
I've printed off numerous help pages and run database scans, the intuit file doctor etc but nothing seems to be helping.
Has anyone else encountered this upon upgrade ?
Any help would be most welcome
Welcome to the Community, SueMapp. I'd be glad to lend a hand in fixing error H202.
To get this be fix, use the QuickBase Database Server Manager. Here's what you'll need to do:
That's it! For more detailed steps, I'm including a helpful article that you can check: https://quickbooks.intuit.com/community/Help-Articles/Error-H101-H202-H303-or-H505-when-opening-your....
I want to ensure that this is taken care of for you, so please feel free to let me know how it goes. Have a great day!
Hi there, thanks for coming back to me. I have tried this solution several times but it hasn't worked. I have two workstations running QB Desktop 2019 and only one user can get in at a time. I've run the scan several times to try and cure it so that we can work in multi-user mode but it doesn't make any difference. I've been googling various solutions but cannot fathom out why it now won't work. It was fine when we were running QB Premier 2014
Any other suggestions would be great, thanks
The error you are receiving relates to a network issue. Did you scan the folder where the files are located rather than the drive?
This can also be caused by the files being stored deep into the system (more than 4 folders deep). If the files are stored more than 4 folders deep you will have to move it to a different server location.
We recommend that your IT team check services.msc to ensure that the 2019 version of Database Server Manager is set to automatic start and is running while the DNS server is set to automatic delayed start. For this type of error we recommend that you contact our telephone support team, 0808 168 9535.
Hi there, thanks for your responses, I've checked the folder depth and the company file is located as - drive letter\shared folders\Quickbooks 2019\.QBW file - is this too long ?
Secondly I've rerun the scan and I still can't put QB into multi-user mode.
I've checked on the startup properties of both the Quickbooks Database Services and the DNS Server and corrected as advised
I've checked the version of the Database Server Manager and we are running 22.214.171.12484 (DB24)
Do we need an upgrade of this for it to work ?
It would seem on our previous install for 2014, the software is also on the server even though QB is never opened on the server, we have always just accessed the company file through our workstations so should this be taken off ?
The issue appears to be due to you using the 2014 version of the database server manager (DB24), you will need to run the 2019 server manager and scan for files using this instead. The 2019 server manager would show up as DB29 in the services list.
If you do not have it installed you can use the installer for QuickBooks 2019 and select custom install to select just the server manager to be installed.
I'm inquiring as to whether you were able to rectify the multi-user mode issue. We are having the same problem. The office usually has two users, sometimes three users. Our upgrade was from QB Premier 2016 to QB Premier 2019. The IT person tried the fixes, but without any luck.
Thanks for joining this conversation, @Daffodil.
Just to verify, did you already tried the steps provided by my colleagues above? If so and you're still getting the same results, I highly suggest getting in touch with our Phone Support team. They have tools such as screen-sharing (remote access) that can check your QuickBooks and perform other troubleshooting steps to help fix this.
Please refer to this article for the detailed steps on how to reach them: Contact the QuickBooks Desktop Customer Support Team.
Just in case, I'm also including these articles for additional resources:
Keep me posted on how the call goes by leaving a comment. I want to make sure this is taken care of for you.