I spoke to Megan on Friday 12th April (Case ref [removed]), who said she was unable to help me as many clients had been having the same problem, that another team were on the case and that someone would email me back as soon as the problem had been solved.
I then received the following email this evening, from Megan:
But my issue hasn't been resolved, so I sent Megan the following email this evening:
I appreciate you for getting back to us here in the Community. Allow me to step in and provide additional assistance with your concern about the VAT return in QuickBooks Online.
I've checked here and still found some reports from other users concerning submitting VAT return within the program. Our product engineers treated this issue with high priority to ensure you'll be able to send the return on time.
Since it's still showing as Pending on your end, I recommend one of our Support Specialists again. You can directly provide your existing case number to avoid explaining the problem all over again.
Here's how you can reach them:
Please keep in touch with me here for any follow up questions or concerns about submitting returns. I'll keep an eye out on your response.