Happened in Mac2016 so upgraded to Mac 2019.
Changing something in all credit card entries and after between 3 and 10 entries the window locks up and have to cancel and start a fresh screen to alter more credit card entries. Again this happened in both 2016 ans 2019.
Mac OS 11.13.6
Also I tried to sign in and was not recognized.
Hello there, jimdimitri,
Thanks for getting this to our attention and providing us with enough details about the issue you're getting. Let's get this sorted out.
There are a few possible reasons for the performance issue with your QuickBooks for Mac Desktop. Here are some:
In the meantime, let's try updating your company file. Please make sure to create a backup copy of the file to avoid any accidental data loss, then close QuickBooks. Once done, follow these steps on the same computer QuickBooks is saved:
Open QuickBooks and try updating your credit card entries. If you're getting the same problem, let's run the Verify and Rebuild Utilities to detect any data corruptions on the company file.
To Verify Data:
To Rebuild Data:
If the issue still persists, I’d recommend reaching out to Technical Support Team so we will be able to further check into your account securely. Here’s how to contact us:
Please update me on how this goes, jimdimitri. I'm here to help you whenever you need further assistance. Have a good day!
Okay. This was done today. Before your reply.
I appreciate the steps you’ve tried to fix the issue, jimdimitri.
Since the upgrade and the verify rebuild did not fix the problem, I’d recommend contacting our phone support team. They can launch a viewing session and investigate each factors contributing to this issue.
Here’s how to reach them:
Please drop by the Community again if you have other concerns about QuickBooks.