I used the password reset tool about a week ago for my main company file and it worked.
I have a second file that I run under the same license (mainly to keep payroll separate from the most used file). I need to reset this password for the Admin, but every time I try using the second file with the tool, I receive errors.
Can I reset this password when I have another file under the same license?
Hi there, @dchernak1.
Thanks for joining us here in the Community. I can assist you with resetting the password of your of your company file.
May I know what is the specific error that you received upon resetting your password? In QuickBooks Desktop, you can reset an Admin password even if you have another company file for the same license. You'll just need to make sure that the information for the company file is correct to successfully change the password.
These are the following:
Once verified, you can go ahead and use the automated password reset tool again.
Also, I have here some articles that you can refer to about fixing errors in QuickBooks and passwords:
However, if the issue persists after trying these steps above, I'd suggest reaching out to our Technical Team. They have the tools to check on your account and guide you all throughout the process of resetting your password.
To reach them:
You've got me here if you have any other questions. I'll be around to provide additional assistance. Have a great day!