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Established Member

Closing the company (File > Close Company) causes the home screen to expand

Using Quickbooks Pro 2019 (Windows 10 64-bit, fully updated, QB Version 29.0.4005.0) when viewing a company home page, if you go to File > Close Company, during the close process the home page is made slightly larger. 

 

Has anyone else run into this? It's not really a breaking problem, but it is really annoying as i am constantly having to resize and move windows around when jumping between company files a lot.

 

 

5 Comments
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Re: Closing the company (File > Close Company) causes the home screen to expand

Here is what I teach. This assumes you are using the Preferences setting for Multiple Windows, by the way.

 

Open the Program. From the No Company Open Screen, open your File. Now, use Windows menu > Close All. Position the program have you want it, since you don't seem to be using Full Screen.

 

Open the Home Page. Use Windows menu > Tile. It doesn't matter which Tile. You only have one thing open, as the internal window. This means "Stretch to fit" essentially.

 

Now you should Save the Current Desktop in Preferences, to have this open like this next time.

 

Then, you can File menu > Log off/close company, to see if the Program windows stays put.

 

This also assumes you have this locally installed and are not using Terminal Services or a hosted access point.

Established Member

Re: Closing the company (File > Close Company) causes the home screen to expand

Close, but that’s not really what I mean. What I mean is that the actual window shifts. I’m not saving any layout or anything like that. The home screen size gets slightly larger every close, no mater what settings are set. Even when not using a tiled view the home page size expands on close of the company file and is shifted on the next open a small amount. 

 

 

QuickBooks Team

Re: Closing the company (File > Close Company) causes the home screen to expand

Hi there, @santsys.

 

Thanks for providing additional details about your home screen issue. Allow me to join the conversation and help share other ways to get this fixed.

 

This usually happens if the display resolution of your desktop is too high for QuickBooks. Let's perform the solution below to resolve the issue.

 

Solution 1: Change QuickBooks DPI settings

 

  1. Right-click the QuickBooks icon, then select Properties.
  2. On Compatibility tab, select Disable display scaling on high DPI settings.
  3. Select Apply, then OK.
  4. Open QuickBooks and check to see if the windows are visible.

Once done, check your home screen page again. If the issue persists, you'll need to change the DPI settings for Windows. QuickBooks is designed to work with the default settings of Windows DPI. If you use anything other than the default values, you may see distortion, buttons missing, fields missing, etc. Just be reminded that modifying the default settings of your Windows DPI and screen resolution will also affect other programs.

 

Let me route you to this article for the detailed steps depending on the Windows you're using: QuickBooks Desktop display issues.

 

That should do it. If you need assistance in going through the steps, you can always contact our Desktop Live support. Here's how:

 

  1. On your QuickBooks, press F1 and select Contact us.
  2. Type in your question.
  3. Click the Start a Message tab.

Our support is open from 5 AM to 5 PM PST from Monday to Friday.

 

 

 

I'll always be around to help if you have additional questions about the DPI settings in QuickBooks. Have a good one.

 

 

Established Member

Re: Closing the company (File > Close Company) causes the home screen to expand

I'm using default DPI settings, not on a high DPI monitor, etc.

Moderator

Re: Closing the company (File > Close Company) causes the home screen to expand

Hello there, @santsys.

 

Thank you for the quick response. I'd be happy to help get you to the right support.

 

Adjusting the default settings of your Windows DPI and screen resolution will affect other programs, like QuickBooks. However, if you haven't made any changes to the settings, I recommend reaching out to our Customer Care support.

 

They can use the screen share tool to determine what's causing this unexpected behavior and help you get back to business in no time. Please follow the steps provided by my colleague, LilyC, to contact our specialists. 

 

That should point you in the right direction today. Keep me posted how the call goes and if you have any other questions about QuickBooks. I'll be happy to help you out. Wishing you and your business continued success.