We are an animal rescue using QB Nonprofit. Our vet bills weekly for all invoices that we accumulate during the week.
Back in November, we had 6 invoices totalling $511.86. Whenever I enter my vet's bill, I use "Enter Bill" and detail each invoice. After all the invoices are entered, I then go to "Pay Bills", check off each invoice included in that billing and select CC as the method of payment. Occasionally, I will have credits that I enter into the CC account for co-pays on our spay and neuter program that we offer the public. The credits are used against the billing, based on when the vet shows a credit is issued. I select the credit under the "Set Credits" button, and everything stays in balance. For some reason, I have been showing a credit of $511.86, yet when I search for the entry, the entry shows as "Bill Payment (Credit Card)"
I do not have a $511.86 credit entry under my Bill Payment tab or my CC tab.
I don't know where else to look, to find where this problem cropped up.
The main thing is, I don't know how to fix it, short of deleting each of the invoices and bill payment, and start it over. I just don't know if it would actually clear it up, or still leave the credit behind.
Occasionally, I will have credits that I enter into the CC account for co-pays on our spay and neuter program that we offer the public.
This confuses me. A credit on a credit card should mean the vet refunded your card - is that what happened?
If the public paid a part of the vets bill, then that is not a transaction you enter. You enter the vet bill for the amount due.
Run a purchases report, detail for the vet. If it is there double click on it to see what happened
report on the CC register, all CC you use. There is a chance it was entered twice maybe in a different CC, and the second entry used the vendors name thereby setting a credit.