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Experienced Member

Error: Server Busy. This action cannot be completed because the other program is busy. Choose "switch to"

Hello, when attempting to log into a clients company account I receive the following Error: "Error: Server Busy. This action cannot be completed because the other program is busy. Choose "Switch To" to activate the busy program and correct the problem."

 

I followed all the steps in this Quickbooks help forum

https://quickbooks.intuit.com/community/Reports-and-accounting/Error-Server-Busy-This-action-cannot-...

 

The issue started to occur, after about 2 weeks of not having internet. 

 

Multi-User is setup

 

My setup:

Two workstations,

First Workstation: Quickbooks Accounting Edition 2010, the data .qbw files are stored in my local harddrive on this machine (I also have that folder set to sharing to allow other workstation to have access to have .qbw file which allows me to work on my file from either workstation)

 

Second WorkstationQuickbooks Accounting Edition 2010, Accesses the .qbw file from a Shared Network Folder (which again is associated to the host computers folder which contains the .qbw file)

 

OS: Windows 7 64-bit Ulitmate

 

These symptoms have started occurring to BOTH WORKSTATIONS (client claims that up until yesterday the programs were fine, and this morning is when both workstations began having these symptoms).

 

So essentially the point of failure (error message appearing and refusing to go away) happens when I log into the account, essentially I am prompted to enter the username and password for the .qbw file and once I enter the correct credentials the program takes a second to try and log into the company file but then the error message appears. 

 

The temporary fix I was able to do was constantly do Alt-Tab or simply wait and press Retry, Also when attempting to press Switch To the windows start button is toggled (the bottom left corner windows icon you press in order to see all program). 

 

Again, when the program finally becomes function after doing the method above it works fine, but once I close the program I have to go through the same process in order to have access to the program.

 

Could this be a network issue? Am I wasting my time fiddling with the settings for no reason? Maybe because they are sharing files? Could the program be attempting to obtain some update, and because it's failing to connect to the internet is causing the problem?

 

I've attempted the following (besides the solutions provided in the article I posted above):

Close all processes in Task Manager

Turn off Automatic Updates

Run As Administrator

 

I have run out of ideas, and the main reason why I think it's caused by the network is because again both workstations began having those symptoms on the same day.

 

Thank you!

1 Comment
QuickBooks Team

Re: Error: Server Busy. This action cannot be completed because the other program is busy. Choose...

I appreciate your effort in doing all the troubleshooting steps mentioned in the article,  David.

 

Since you're still having the same issue after those steps, I'd recommend reaching out to our QuickBooks Technical Support Team. They'll be able to investigate the issue and provide additional troubleshooting steps. 

 

Here's how you can reach them:

  1. Go to this link: https://help.quickbooks.intuit.com/en_US/contact#.
  2. Select QuickBooks Pro/Premier United States in the upper-right corner of the page.
  3. Go to the first section and select Solving Issues & Error Messages > File & Network Management.
  4. Go to the second section and choose how you want to reach them (phone or chat).

You can always tap on us if you have other concerns.