I received the attached error when backing up my Quickbooks today. I had just upgraded from 2016 to 2019 this afternoon. I'm not sure how to correct the problem as I have never encountered this before.
Hey there, @PattyV.
Thanks for letting me know about the error you're getting and for providing a screenshot. I'm here to help make sure you're able to back up your QuickBooks Desktop (QBDT) company file.
The error 194 usually occurs when the system detects a problem with the company file data. To get this sorted out, let's run the QuickBooks file doctor tool to repair the company file.
1. Download the QuickBooks File Doctor, then double-click qbfd.exe and follow the on-screen instructions to install.
2. The tool will open automatically. Use the drop-down list to find your company file.
3. Choose one of the following options:
4. Enter the Admin password when prompted, then Next.
5. You'll be prompted to select Host/Server or Workstation. It is important to make sure you pick the right option.
6. Wait until the File Doctor finishes diagnosing.
Once done, close the tool and reopen your company file and try to create a backup again to double-check. For additional information, check out these articles for further guidance:
That should get you fixed right up. Please comment below to let me know how it goes or if I can be of additional assistance. I'll be here to help. Have a good one.
I appreciate you keeping us updated about the steps that you've tried, @PattyV.
You've got me here today to share some more information in fixing the errors that you received after upgrading your QuickBooks.
To single this issue out, we can try resorting your list. This can help fix list issues with a company file. To do that, please refer to the steps found in this article: Re-sort lists.
Once done, you can verify and rebuild your data twice to make sure your company file is error free.
If the issue persists after trying these steps, I'd suggest reaching out to our Customer Care Team. They have the necessary tools that can better isolate what's causing the issue.
This should get you back to business.
Please know that I'm just a reply away if you have any other questions with this concern. I want to ensure your taken care of. Have a good one.
I already worked with QB customer support on the phone today. My bank account numbers had gotten corrupted during the upgrade from 2016 to 2019. He had to deactivate the bank account and then reactivate and it fixed the problem. Unfortunately, whenever I do an upgrade, which is forced upon me every 3 years due to the fact that I use Intuit online payments, there is a glitch. It's not fun and, in fact, very disruptive. I am, however, relieved it only took 1 hour to resolve.
Thank you for reaching out.
It's good to hear that your QuickBooks is now up and running, @PattyV.
Please know that the Community is always here to provide assistance with any QuickBooks concerns you may have. Wishing you and your business continued success.