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Estimates, I can't send out. The screen shows going online to send but then I get an unable to send internal error. If it does go through my customer will receive my email but not the attachment.Any suggestions?

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QuickBooks Team

Re: Estimates, I can't send out. The screen shows going online to send but then I get an unable t...

Sending your estimates with attachments is my priority, @RJ60.


I'd like to provide you with ways to get your QuickBooks software working as it was before.


First, let's ensure QuickBooks is updated to its latest version. Once completed and you're still getting the same result, let's perform the following troubleshooting steps for possible company file damage to isolate the error you've received.

  1. Restart your computer.
  2. Create a backup copy of your company file.
  3. Go to Start.
  4. Choose Control Panel.
  5. Select Programs and Features.
  6. Click Uninstall a program.
  7. Look for the QuickBooks program. 
    1. Choose Uninstall/Change.
    2. Click Continue, then Next.
    3. Select Repair, then Next.
  8. Once completed, click Finish.

Once completed, let's close and open QuickBooks to make sure all components are updated. You can now try to send a dummy estimate to your personal email.


For additional insights, you may check out these articles:

If the issue persists, I’d recommend contacting our Technical Support Team. A specialist will be able to further assist you via a secured remote access session.


Here’s how:

  1. Go to Help.
  2. Choose QuickBooks Desktop Help.
  3. Click on the Contact us link.
  4. Choose Search for something else.
  5. Type in a keyword about your concern.
  6. Hit Submit.
  7. Click on the Start a Message button.

Should you have other questions about creating and sending estimates from QuickBooks Desktop, feel free to get back to us here in the Community. I'm always here to help.