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Active Member

FEDEX Shipping Manager

We have "Indirect Signature Required" as the default setting in Quickbooks FEDEX Shipping Manager, so all FEDEX shipments have this requirement.  It seems that if "Residential" is selected in Shipping Manager that the coding sent to FEDEX for the shipment is "No Signature Required".  Has anyone else had an issue with this?  I suspect a bug in FEDEX shipping manager.

1 Comment
QuickBooks Team

Re: FEDEX Shipping Manager

Hello, @IkonSign.


Thanks for bringing this to our attention. I'm here to help route you to the right support that can isolate this issue further.


I've already checked if we have an ongoing issue about this, however, we don't have any reports at this time. I'd suggest contacting our Desktop Care support so they can look into your settings in QuickBooks in a secure environment. They can further isolate this issue using their helpful tools. 


Here's how you can reach them:


  1. Press F1 on your QuickBooks and click the Contact us link at the bottom.
  2. Choose a topic and click the Start a Message tab to connect with a QuickBooks expert.

Keep me updated on how it goes. I'll be here to help if you have other questions about your FedEx Shipping Manager.