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Active Member

Final Payment- Layaway

Need assistance if possible.


When recording final payment-- I go to the I want to sell item option, under the layaway portal.  It directs me to the sales receipt page- which is straightforward.


My issue is, layaway is still there. I thought it would automatically disappear after converting to a sale.  Is there a step I a missing?

1 Comment
QuickBooks Team

Re: Final Payment- Layaway

Hi there, bf6. 


I would suggest reaching out to our phone support agents to walk you through the payment process. They can also look into your account about the sales conversion. 


Here's how: 

  1. Select the Help menu and choose QuickBooks Desktop Help
  2. Click on the Contact Us link. 
  3. In order to to route to the correct support, give a brief description of your concern.
  4. Then. click Continue
  5. You can either Start messaging or Get a callback from us. 

The Community is always around if need additional help.