I have a problem with inventory quantities mismatch between HQ and remote store for example:
Remote Store workstation says it have 6
HQ Workstation says that the remote store have 10
Remote store actually have 10
I solve this problem by removing the bond between the two workstations and make it again and do store exchange cycle but unfortunately it happens again and again
Could anyone tell me what is the problem?
Hi there, islam_009.
It's possible there's a connection problem between your Headquarters (HQ) and Remote stores. Let's try switching the Store Exchange Communication Method to refresh the connection.
If the same thing happens, it would be best to contact our Point of Sale (POS) Technical Team. They'll further investigate what's causing this issue and help you match the inventory quantities between HQ and Remote store.
You can reach them in QuickBooks POS, just click Help on the top menu. Choose Contact us, then follow the onscreen instructions.
I found a helpful article for more details about troubleshooting store exchange errors: https://community.intuit.com/articles/1764960.
You can always visit the Community if you need anything else.