Thank you for posting here in the Community, @becky14.
It'll be my pleasure to guide you in restoring your online backup file.
To restore your backup file, you may follow these steps:
I've attached an article that you might find handy: Intuit Data Protect: Frequently Asked Questions (FAQs).
Please don't hesitate to tag me in your comment if you have any other questions. I'll be sure to get back to you. Have a good one!
I open my online backup - see the dates of back up files select the date I wish to put into my quickBooks and nothing happens. I choose a file but nothing comes up that says continue. I actually got tech support from Intuit but she was unable to do that as well.
What shall I do now? my case number is [removed].
If you've already done the troubleshooting steps to resolve common issues with Intuit Data Protect, I would recommend calling our phone agents again. I acknowledged it that you've already contacted them, but they can bring this up to a team who can investigate this further since this is still not resolved.
If you have other questions, feel free to add a comment below.