We have created a custom Sales Tax report using the Sales by Customer Detail Report. The issue we are having is that if the Purchasing Customer is located in one state and the job/delivery is in a different state (which we collect and pay sales tax) then the taxable/non taxable items do not show up on the report just the sales tax line. If the Customer is located in the same state as the job/delivery then all items show up. Any one know how we can fix this so that the items will show for the customers that are out of the state of the job/delivery?
Hey there, Jessica2018.
The filter feature controls all transactions or information that will show on the report. Let's check it and make sure we choose all sales tax codes. This way, the items will show. Here's how:
Keep us updated after trying these steps.
By default, the Sales by Customer Detail report will show all items whether they are taxable or not, or ship to a different state or not. Try running a fresh report, then add the Sales Tax Code column. This will show you which items are taxable or not.
Please continue posting on this thread if you need more help. The Community team is here for you.
This still isn't working for us. Is there a way I can set up a phone call where you can help us with this issue?
Hi there, jessica2018.
I appreciate you for getting back to us here in the Community. I'd be glad to assist you with your question about contacting support in QuickBooks Online.
Yes, you can request a callback directly on your QuickBooks account to assist you with running the report you need.
I'm adding a screenshot below for your visual reference:
Thanks for coming to the Community, I'll keep an eye out for your response concerning the sales report.