I have a couple of customers that quickbooks says they have credits to apply. The credits pop up whenever I go to apply a customer payment. The credits are bogus and nothing shows is credit memos.
Quickbooks is showing that two of my customers have credits when I go to apply customer payments. The credits are bogus. I go to the credit memos and these credits do not appear.
I go to chart of accounts but I do not find anything there about customer credits. These credits need to be removed but I can't find where they are hiding. Please help me find out where I need to go to erase them.