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mleuenhagen
Level 1

Incorrect invoice from intuit.

I just received an email from Intuit with an invoice for a monthly payroll charge for another business.  It goes by the same name as my business but is located in another state.  The email does contain my name.  Who can I contact to make sure I am not getting billed for another businesses products and get the contact info corrected?

1 Comment 1
MaryGraceS
Moderator

Incorrect invoice from intuit.

Hello there, @mleuenhagen.

 

Thank you for posting in the Community. I'll be happy to help get this taken care of today.

 

You can reach out to our Customer Care support to verify the invoice you received for payroll service. They have the tools to check your account securely and drill down for more billing details. 

 

Here's how you can reach them: 

  1. Sign in to your QuickBooks Desktop company.
  2. From the Help menu, select QuickBooks Desktop Help.
  3. Click Contact us
  4. At the top right, select your product.
  5. Select your QuickBooks version.
  6. Give a brief description of your issue and click Search.
  7. Click Start a Message

You can also check this article for more details, as well as screenshots for contacting our support agents: Contact the QuickBooks Desktop Customer Support Team.

 

That should point you in the right direction today. Keep me posted how the call goes or if you have any other questions about QuickBooks. I'll be happy to help you out. Wishing you and your business continued success.

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