Intuit Data Protect: Scheduled backup does not run

[david511]

I have QuickBooks Desktop Pro 2019 and the scheduled backups do not run at the appointed time.  I am signed in as an administrator and the power setting to the computer does not let it go into the sleep mode.  What is going on?

[AlexV]

Hello there, david511.

If the scheduled back up doesn't run, we can do some troubleshooting steps to help resolve this. 

First, let's check if your Intuit Data Protect (IDP) is up-to-date. Common issues can be solved by updating the IDP to it's newest release. Here's how:

1. Find the Intuit Data Protect icon (green padlock) at the lower right screen.
2. Right-click the IDP icon, then select About Intuit Data Protect.
3. Select Update.

If the same thing happens, check to make sure if your system is set up properly for IDP.

1. Press the Windows key and search Firewall.
2. Click Allow an app through Windows Firewall, then Allow another app.
3. Select Browse, then go to Program Files(x86)\Common Files\Intuit\Data Protect.
4. Choose and open QBIDPservice.exe.
5. Select Network Types, then check the Private checkbox.
6. Click Add once done.
7. Add IBUenghost.exe and IntuitDataProtect.exe by following steps 4 to 6.
   Note: If you get a message saying 1 of the 3 files already exists, it has already been added. Just select Skip.

For more detailed steps, you can refer to this article: Troubleshoot Common Intuit Data Protect (IDP) Problems.

I'll be around if you need anything else. Have a great one!